Policies
Shipping: Shipping is $5-$10 depending on size of
order and where it is being sent. This is based on Canada Post prices,
and while it is expensive I promise I am not making money off shipping
costs (and actually lose money on shipping a lot of the time).
Local pick up is available in Watrous. At the time of the order, shipping will be charged regardless of how you intend to get your order. If you would like to pick up your order, you will receive notice when it is completed and if you do not pick up within 10 days of completion the order will be shipped. If you arrange to pick up your order and come when scheduled, you will be refunded the shipping cost. However, if you do not show up at the arranged time, your order will be shipped to you and you will not receive the refund.
Payment: PayPal or Email Money Transfer is the preferred method of payment. However I accept cash and money orders as well. Payment must be received before orders are available for pick up or shipping.
Custom Orders: Every item I make is customizable. Colours and accessories can be adapted to fit your vision (ie.a wooden button on your slippers, double thick soles on your slippers...) If you have a general idea of what you want, I can also work with you to make what you want. If you place a custom order, please have the courtesy to follow through and pay for your order. If you decide you do not want your custom item after placing your order and paying for it, you will receive a 50% refund.
Returns/Exchanges: If an item does not fit properly, I will exchange the item for the right size. I do not accept returns, but if there is a problem with one of your items please contact me and I will do my best to solve the problem for you.